Last Updated: [Insert Date]

Welcome to Toy Promotion’s magical world of dolls and dollhouses! We want every playtime experience to be perfect, which is why we’ve crafted this Returns & Exchanges policy with the same care we use to create our dolls.

🧸 Magical Promise: If your doll or dollhouse doesn’t bring joy, we’ll make it right within 15 days of delivery!

🎀 Who Can Return Items?

Our return policy applies to customers worldwide (except Asia and certain remote areas) who purchased from saledollsdollhouses.com using Visa, MasterCard, JCB, or PayPal.

🏰 Return Conditions

To be eligible for return:

  • Item must be unused, in original packaging with all tags attached
  • Original proof of purchase required
  • Return request must be made within 15 days of delivery

🚫 Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on:

  • Opened doll playsets with small accessories
  • Personalized or custom-made dolls
  • Cloth & Rag Dolls that have been removed from packaging

🧙‍♀️ How to Start a Return

Follow these simple steps to begin your return or exchange:

  1. Contact our Customer Service Elves at [email protected] within 15 days of delivery
  2. Include your order number and reason for return
  3. Wait for our return authorization email with instructions
  4. Package the item securely in its original packaging
  5. Ship the item to: Toy Promotion Returns, 4425 Fidler Drive, San Antonio, US 78240

📦 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service.

💌 Return Request Template

Copy and paste this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Toy Promotion Elves, I would like to request a return/exchange for my recent order: Order Number: [Insert] Item Name: [Insert] Reason for Return: [Insert – e.g., wrong item, damaged, changed mind] Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all requirements. Thank you, [Your Name] [Your Email Address] [Your Shipping Address]

💰 Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Shipping costs are non-refundable unless the return is our error

🎁 Exchanges

Prefer a different magical item? We happily exchange for:

  • Same product in different style/color (subject to availability)
  • Equal or lesser value item (price differences will be refunded)

Follow the same return process and note “EXCHANGE REQUEST” in your email.

✨ Special Note: During peak holiday seasons (November-January), processing times may be slightly longer as our workshop elves work extra magic!

🦄 Damaged or Wrong Items?

If your doll arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement right away!

Thank you for visiting our enchanted toy kingdom! If you have any questions, our customer service elves are always happy to help.

With magical regards,
The Toy Promotion Team